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FAQ

If no product shows the "Add to Cart" button, then you probably have the Suspend Purchasing mode enabled. The Suspend Purchasing mode acts like a safe mode for store owners. When the Suspend Purchasing mode is enabled, all the "Add to Cart" buttons on the storefront are hidden. This means your customers can shop but will not be able to order products. Use this mode when you start the set up of your store (i.e., setting up shipping methods, payment methods, products, etc.) Once you are ready to take your first order, disable the Suspend Purchasing mode. The "Add to Cart" buttons will display, except for where you've deliberately set the buttons to be hidden per product. You can also use this mode if you discover a serious error; suspend purchasing until you have fixed the problem. Go to Store> Configure> Store Settings and locate the "Enable Suspend Purchasing Mode" on the bottom of the page to enable/disable this feature.

If just one or a couple of products are missing the "Add to Cart" button, see the Display Options section on the product Details page for each product. Follow these instructions:

  • Go to Inventory> Manage Inventory. Navigate to the product.
  • Click on the "Edit" link for the product.
  • Check to see if the Disable Purchase box is checked in the Display Options section. If checked, that means that the "Add to Cart" button is hidden.
  • Uncheck the Disable Purchase box.
  • Click on the Save button to finish. Review the storefront to see if the changes worked.

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