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Tutorial

How to refund a payment

This tutorial will show you how to refund a payment.

Billing processors allow you to automatically refund a customer's funds. Refunds through integrated billing processors can only be issued when a payment status reaches "Captured." If the Payment Status is anything else, simply void the transaction to stop the funds from being captured. See the "How to void a payment" tutorial for more information. If you are refunding a manual payment (e.g., a Check or Purchase Order), a refund is recorded by adding a new payment. Read the "How to add a payment" tutorial for more information.

Step 1. View the Payments page.

If the Payments page is loaded, skip ahead to Step 2.

  • Go to Order Manager by clicking on the Orders icon located in the upper-right corner of the Auctiva Commerce administration.
  • Find the order to be captured. Use the search tool if necessary. Click on the "Details" link to the right of the order to load the Summary page of the order.
  • Click on the "Payments" tab. This will load the Payments page that displays the order payment processing details.
Step 2. Refund Payment.
  • Tasks: Select the Refund Payment option and click on the Enter icon to the right. The Refund Pending Payment Status will appear until funds are refunded to the customer.
  • When the Refunded Payment Status appears, the refund is complete. It may take a couple days for the customer to see a refund in their account.

This completes the task of issuing a refund to a customer.

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