How to edit a payment

This tutorial will show you how to edit a payment.

You can edit a payment so that the payment status of an order changes, allowing the payment to be reset to earlier statuses if necessary. For orders using an integrated billing processor, editing a payment does not send a transaction request to the billing processor. It only overrides the Payment Status. This is useful for notation purposes only. When using a billing processor, you will rarely need to edit a payment. When processing Checks or Purchase Orders, editing payments might be necessary if a mistake was made and needs to be corrected.

Step 1. View the Payments page.

If the Payments page is loaded, skip ahead to Step 2.

  • Go to Order Manager by clicking on the Orders icon located in the upper-right corner of the Auctiva Commerce administration.
  • Find the order to be captured. Use the search tool if necessary. Click on the "Details" link to the right of the order to load the Summary page of the order.
  • Click on the Payments tab. This will load the Payments page that displays the order payment processing details.
Step 2. Edit Payment.
  • Tasks: Select the Edit Payment option and click on the Enter icon to the right of the task. The Edit Payment page will load.
  • Status: Choose the Payment Status that reflects the state of the order or the change you intend to make.
  • Click the Save button.

This completes the task for editing a payment. Once a payment is edited the tasks associated with the payment status will become available.


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