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Have a question? Need help? Our excellent support staff is available via phone and/or chat during business hours and 24/7 via email, 365 days a year, to answer any questions you may have and provide assistance.




Join the Community

Auctiva Commerce boasts an active and supportive user community full of people just like you who can provide feedback, offer suggestions and oftentimes resolve questions you may have about your store or e-commerce in general.

A Wealth of Information

Auctiva Commerce includes an extensive set of Help documentation and FAQs. There are hundreds of articles, videos and FAQs describing nearly every aspect of setting up your store. We know running an online store can be a challenge, and we work hard to provide the tools you need to succeed.

Personal Assistance

Need more help? We offer affordable Implementation Services to help you quickly get your store up and running. With these services, an Implementation Specialist will help you configure your store, add products, set up product data feeds and more!