Management
The key to success in any business is successful management. Whether you’re managing
your orders, your customers, sales or inventory, the more insight you have, the
more knowledgeable your decisions. Auctiva Commerce offers comprehensive administrative
tools to provide the means for a profitable Store.
The advanced reporting brings the selling experience full circle, providing you
with the data needed to make well-informed decisions regarding inventory, promotions
and product categories.
Order management
- Access orders by invoice number, tracking number
or customer.
- View and manage pending orders by status (missing billing info, awaiting authorization, ready for shipping, etc).
- Issue credits, partial credits and partial line item credits.
- Issue store credit for orders, goodwill, or promotions.
- E-mail order notification sent to store manager.
Customer management
- Customer order history accessible to both the merchant and customer.
- Customer profiles saved for quicker, friendlier check-out.
- Customer Service module provides customer access to online order history and order tracking.
- Automated e-mail look up of lost passwords.
- Automatic contact e-mail system to customers based on your preferences
Inventory management
- Option to hide products from catalog when inventory reaches zero or the product re-order threshold.
- Automatically notify designated Store Buyer when inventory is low.
- Set inventory threshold levels (re-order points) per product.
- Choose whether to allow backorders and if a customer should be notified of a product's backorder status.
- Display quantity available or "in-stock" to shopper.
- Online low inventory and backordered products reports.
Product management
- Associate products with multiple categories or sub-categories.
- Import products to product database.
- Relate products to one another to prompt the customer for a potential purchase of a product in which they have already shown an interest.