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FAQ

Yes. There are many reasons why a customer might need to issue an additional payment for the same order. When this happens, you will need to have the customer's billing information handy in order to record the new payment in Auctiva Commerce. Follow these steps to add a new payment to an order:

 

  • Go to Order Manager page by clicking on the Orders icon located in the upper-right corner of the Auctiva Commerce administration.
  • Find the order that needs a new payment. Use the search tool if necessary. Click on the "Details" link to the right of the order to load the Summary page of the order.
  • On the left-side menu, click on the "Payments" link. This will load the Payments page that displays the order payment processing details.
  • Click on the Add a New Payment button on the Payments page.
  • If the payment needs to be processed electronically, choose the Process Payment option. If you are simple recording a new payment, choose the Record Payment option.
  • Choose the Payment Method and enter in the relevant information, including the customer's billing information if necessary.
  • Click on the Save button.

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