Help

Tutorials

  • How to search for an Order

    The Order Manager in Auctiva Commerce will allow you to do basic and advanced searches for orders.

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  • How to change an Order Status

    An Order Status is a signifier to you that tells you what stage an order is in. Knowing what each Order Status means will help you process orders much more efficiently.

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  • How to add an Order Coupon

    An order coupon allows a customer to get discounts for an order. You can limit the coupon usage by selected user groups, date ranges, a minimum purchase amount, certain products and by the number of uses. This tutorial will show you how to add an order coupon to your Auctiva Commerce store.

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  • How to add a New Payment for an Order

    You can add a new payment to an existing order when other payment methods fail or a customer wishes to make a change to their order. This tutorial will explain how to add a new payment for an existing order.

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  • How to edit Order Items

    You can edit items in an order using the Order Manager in Auctiva Commerce. This tutorial will show you how to add, delete and edit order items for a particular order.

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  • How to merge a Shipment

    The Merge Shipments feature allows you to combine multiple shipments into one shipment. This tutorial will show you how to merge shipments.

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  • How to split a Shipment

    Splitting a shipment will allow you to create multiple shipments and divide ordered products into the appropriate shipments. This tutorial will show you how to split a shipment in Auctiva Commerce.

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  • How to ship an Order

    Shipping an order in Auctiva Commerce will trigger the default Order Shipped email that is sent to the customer and the shipment will be recorded in the Order Manager. It's up to you to decide when to ship an order. It's usually a good idea to do this only after the payment is received and the customer's funds have cleared. This tutorial will show you how to ship an order using the Order Manager in Auctiva Commerce.

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  • How to authorize a Payment

    Ideally, an order will be automatically authorized by the integrated billing processor soon after the order is placed. This tutorial will show you how to authorize a payment using an integrated billing processor.

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  • How to capture a Payment

    This tutorial will show you how to capture funds that have been authorized by an integrated billing processor.

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  • How to void a Payment

    This tutorial will show you how to void a payment transaction.

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  • How to refund a Payment

    This tutorial will show you how to refund a payment.

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