Help

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Tutorials

  • An introduction to Automated Email Notifications

    Your Auctiva Commerce store automatically sends email messages to customers and vendors to notify them on the many different stages of an order. This tutorial will explain which email notifications are automated and why they are sent.

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  • How to change the Email Settings

    This tutorial will explain what the email settings are and how to change them.

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  • An introduction to Customer Email Lists

    The Customer Email Tool in Auctiva Commerce can help keep your customers informed and coming back to your store. This tutorial will explain what an email list is and how you can add an email list that customers can join. You will also learn how to send a simple message to your email list.

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  • An introduction to Email Templates

    Auctiva Commerce has a variety of email templates that are used for the automated customer email notifications. You can also create your own email templates for the purpose of creating email marketing messages using the Email List feature. This tutorial will show you how to add a new email template.

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  • An introduction to NVelocity for custom email template design

    Auctiva Commerce allows you to create and edit email templates that can send notifications to customers. The email template design can be customized using NVelocity to display a multitude of order information. This tutorial will show you how to use NVelocity to create dynamic email templates in Auctiva Commerce.

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  • How to send an email message to a customer

    There's a simple way to email a customer within Auctiva Commerce while processing a customer's order. This technique is extremely useful if you need to get in touch with a customer to address a concern about an order. This tutorial will show you how to email a customer.

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  • How to Import Email Addresses from your Auctiva Account

    The Customer Email Tool in Auctiva Commerce can help keep your customers informed and coming back to your store. This tutorial will explain how to import your past eBay customers email addresses from your Auctiva account into your Auctiva Commerce store. Once imported you can send them an email letting them know about your Auctiva Commerce store and/or a promotion you may be running.

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  • How to add Tracking Numbers to Email Templates

    Auctiva Commerce allows you to create and edit email templates that can send notifications to customers. The email template design can be customized using HTML and NVelocity to display a multitude of order information. This tutorial will show you how to use NVelocity to conditionally add Tracking Numbers to your Order Shipped email template.

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  • How to set the from Email Address

    With Auctiva Commerce you can set the "from" email address which is used for your order notifications, newsletters and other email communications sent by Auctiva Commerce. The email is physically sent by Auctiva Commerce but the from address is updated to the address that you select. In this fashion you can send branded email communications to your customers, suppliers and vendors via Auctiva Commerce.

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  • How to create the Past Buyers Email List

    Auctiva Commerce can automatically create an email list of customers that have previously purchased items from your store. Using this list you can communicate with past buyers to encourage repeat sales, announce promotions, or provide any needed product or service updates to your customers.

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  • How to opt out users from Emails

    Auctiva Commerce allows you to maintain email lists which you can send marketing communications to. This tutorial describes the various ways users can opt out of these lists.

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Customer Support

If you have been unable to find the answer you were looking for using our Help documentation, please file a customer support request. We have customer support professionals ready to help you 24 hours a day, Monday - Friday (excluding major holidays.)